Privacy Policy

Last Updated: November 1, 2024

Heargo ("the App") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Personal Information

• Name, email address, and account credentials for registration and login
• Profile information voluntarily provided by users

1.2 Location Information

• Precise GPS location data to provide cultural guide services
• History of places you have visited

1.3 Usage Data

• App usage patterns, crash reports, and performance data
• User preference settings and custom configurations
• Playback history and guide content interaction records

2. How We Use Information

2.1 Core Functions

• To authenticate and maintain user accounts
• To provide location-based cultural guide content
• To personalize recommendations for relevant historical and cultural information

2.2 Service Improvement

• To improve app functionality, performance, and reliability
• To analyze user behavior for optimizing user experience
• To develop new cultural guide features

3. Data Sharing

3.1 Third-Party Services

We do not sell personal data. We may share data with third-party service providers strictly to enable App functionality:

• Map API services (Gaode Maps, Google Maps)
• Voice synthesis services (Alibaba Cloud TTS)
• AI large language model services (ERNIE Bot, DeepSeek, Gemini)
• Analytics and crash reporting tools

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights and user safety.

4. Data Retention

• Personal information is stored as long as the account is active or as required by law
• Users may request deletion of their account and associated data at any time
• Some anonymized usage statistics may be retained longer for service improvement

5. User Rights

5.1 Data Control

• You may access, update, or delete your personal data at any time
• You may export your personal data
• You may withdraw consent for data processing

5.2 Location Permissions

• Location data collection can be disabled at any time in your device settings
• Disabling location services will affect automatic guide functionality

6. Data Security

• We employ industry-standard security measures to protect your data
• Data transmission uses encryption technology
• Regular security audits and vulnerability assessments are conducted
• Employee access to user data requires strict authorization and monitoring

7. Children's Privacy

This app does not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child, we will immediately delete such information.

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified through in-app notifications or email. Continued use of the app constitutes acceptance of the updated policy.